Responsible Gaming at fi77
fi77 is committed to providing a safe, fair, and enjoyable environment for all players in Bangladesh. Our responsible gaming framework gives you the tools and information you need to stay in control of your play — at all times.
Player Protection First
fi77 places the safety and wellbeing of every player above all else. Our responsible gaming program is built into the platform from the ground up — not added as an afterthought — so every Bangladesh player has direct access to protection tools at any time.
Time-Out and Cooling-Off
Need a break? fi77 lets you activate a time-out period from 24 hours up to 6 weeks, or a longer cooling-off period of up to 12 months. During any active time-out, your account is fully restricted from deposits, wagers, and promotional offers.
Deposit and Loss Limits
Set daily, weekly, or monthly deposit limits directly from your fi77 account settings. Limits take effect immediately when reduced and help you stay within a budget you are comfortable with. fi77 never allows a limit increase to take effect in under 24 hours.
Self-Exclusion Programme
If you feel that gambling is no longer under control, fi77's self-exclusion programme allows you to permanently or temporarily close your account. Self-exclusion requests submitted to [email protected] are processed within one business day and cannot be reversed during the exclusion period.
Reality Check Reminders
fi77 offers optional session reality-check notifications that alert you at set intervals — every 30, 60, or 90 minutes — reminding you how long you have been playing and how much you have wagered. This feature helps you stay mindful during longer gaming sessions.
Confidential Player Support
fi77's 24/7 English-language support team (BST, UTC+6) is trained to handle responsible gaming conversations with care and confidentiality. Whether you need information about our tools or want to discuss a concern, our team responds without judgment and with your best interests in mind.
Section 1
Our Commitment to Safe Play
fi77 believes that gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment for adults. Cricket betting, live casino games, and slots offer excitement and engagement — but fi77 also recognises that gambling carries real risks, and that for a small number of players those risks can develop into serious personal problems. Our responsible gaming programme exists to minimise that harm.
fi77's commitment to responsible gaming is not a box-ticking exercise. Every tool we offer — from deposit limits and time-outs to full self-exclusion — is designed to be easy to find, easy to activate, and effective the moment you use it. We train our customer support team in responsible gaming best practices, and we monitor account activity for patterns that may indicate a player needs help, even before they ask.
As a platform serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, fi77 recognises its role within the wider Bangladeshi community. We are committed to ensuring that fi77 is a platform where entertainment stays entertaining — and where every player can access meaningful protection whenever they need it.
Gambling Is Entertainment
Treat every session as entertainment spending, not a way to earn income. Set a budget before you play and stick to it regardless of outcomes.
Always Accessible Tools
fi77's responsible gaming settings are available directly in your account at any time. You never need to contact support to activate a deposit limit or time-out.
Never Chase Losses
Chasing losses is one of the most common warning signs of problem gambling. If you find yourself depositing more to recover lost funds, stop and use our time-out tool immediately.
Section 2
18+ Age Restriction Policy
fi77 strictly enforces an 18+ age restriction across all products and services on the platform. Gambling is an adult activity. No player under the age of 18 is permitted to register, deposit, or participate in any game on fi77, including cricket betting, slot games, live casino games, Dino Hunter, and Money Wheel. This rule applies without exception to all players in Bangladesh.
Age verification is conducted as part of the mandatory Know Your Customer (KYC) process that every fi77 player must complete before their account can be used to deposit or wager real money. Players are required to provide a government-issued identity document — such as a National Identity Card (NID) or passport — that confirms their full legal name and date of birth. fi77's compliance team reviews all submitted documents and will suspend any account where the player is found to be under 18, or where age cannot be confirmed.
Mandatory KYC Age Check
Every fi77 player must submit a valid NID, passport, or driver's licence before accessing real-money features. Date of birth on the document is verified against the registered account date of birth.
Protecting Young People
If you share a device with someone under 18, we strongly recommend using browser parental controls or device-level restrictions to prevent access to fi77.vip. Never share your login credentials with minors.
Section 3
Responsible Gaming Tools
fi77 provides a suite of practical, easy-to-use tools that help you stay in control of your gambling activity. All tools below are accessible from your account settings panel. You do not need to contact support to activate any limit or restriction — they can be set, reduced, or (where applicable) reviewed directly within your account.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. For example, you might set a daily deposit limit of ৳2,000 or a monthly cap of ৳20,000. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling period before it becomes active, giving you time to reconsider.
Loss Limits
Set a cap on the maximum net loss you are willing to accept over a defined period (daily, weekly, or monthly). Once your loss limit is reached, fi77 will prevent further wagers for the remainder of that period. Loss limits reset automatically at the start of the next period.
Session Time Limits
Define the maximum amount of time you wish to spend playing in a single session. When your session limit is reached, fi77 will display a reminder and give you the option to continue or stop. You may also enable automatic session termination so the platform logs you out at your set limit.
Time-Out (Short Break)
Activate a time-out to temporarily suspend your fi77 account for a period of your choosing: 24 hours, 48 hours, 7 days, 14 days, 30 days, or 6 weeks. During a time-out, you cannot log in, deposit, or wager. Any pending withdrawals will still be processed. Marketing communications are suspended for the duration. Time-outs cannot be reversed once activated.
Reality Check Notifications
Enable session reality-check pop-ups that appear at your chosen interval — every 30, 60, or 90 minutes during active play. Each notification shows your total session time and net balance change, prompting you to make a conscious decision about whether to continue or take a break.
Self-Exclusion (Long-Term)
For players who need a longer or permanent break from gambling, fi77's full self-exclusion programme closes your account for a minimum of 6 months, up to permanent closure. See the dedicated Self-Exclusion section below for full details on how to apply and what to expect.
Section 4
Warning Signs of Problem Gambling
Problem gambling can develop gradually, and many players do not recognise the warning signs until gambling has already begun to affect their daily life. fi77 encourages all players to be honest with themselves about their gambling habits. The following are recognised warning signs that gambling may be becoming a problem. If several of these apply to you, we strongly encourage you to use fi77's responsible gaming tools or contact our support team.
Section 5
Self-Assessment Checklist
The questions below are adapted from internationally recognised problem gambling screening tools. Answer honestly. If you answer "Yes" to three or more of the following questions, we encourage you to use fi77's responsible gaming tools and consider reaching out to a support organisation.
Section 6
Self-Exclusion and Account Closure
fi77's self-exclusion programme is available to any player who feels that they need to stop gambling for an extended period or permanently. Self-exclusion is the most comprehensive responsible gaming tool fi77 offers. Once activated, it immediately and completely restricts your access to fi77.vip — including your ability to log in, deposit, wager, and receive promotional communications.
Self-exclusion can be requested for a minimum period of 6 months, or on a permanent basis. Unlike a standard time-out (which can be set for shorter periods via account settings), self-exclusion for 6 months or longer must be requested directly through fi77 support to ensure the process is properly documented and the exclusion is enforced comprehensively. fi77 processes all self-exclusion requests within one business day of receipt.
Step 1: Request via Email
Email [email protected] (plain text — not a clickable link) with the subject line "Self-Exclusion Request". Include your registered email address and the exclusion period you are requesting (6 months, 12 months, or permanent).
Step 2: Identity Verification
fi77 will verify your identity to confirm the request is coming from the account holder. This is to protect you — fi77 will not action a self-exclusion request that cannot be verified as genuine.
Step 3: Exclusion Activated
Your account will be fully restricted within one business day. Any balance remaining in your account at the time of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or card).
- Cannot be reversed early: A self-exclusion request for 6 months or longer cannot be reversed or shortened before the exclusion period expires. This is intentional — it is designed to give you a genuine break from gambling without the option to undo it on impulse.
- Marketing suppression: From the moment your self-exclusion is confirmed, fi77 will remove you from all marketing lists. You will not receive any promotional emails, bonus offers, or re-engagement communications for the duration of your exclusion.
- Permanent exclusion: If you request permanent self-exclusion, your account is closed and cannot be reopened. If you attempt to register a new account with fi77 during a permanent exclusion period, that account will be closed when identified and any deposits will be returned.
- Balance return: Any funds in your fi77 account at the time of self-exclusion will be returned in full to your originating payment method within the standard withdrawal processing timeframe.
- Returning after exclusion expires: When a time-limited self-exclusion period ends, your account does not automatically reopen. You must contact fi77 support to request reactivation, and a mandatory 24-hour reflection period applies before your account is made active again.
Section 7
Support Resources and Help
If you or someone you know is struggling with problem gambling, help is available . fi77 encourages all players to reach out — whether to our own support team or to specialist organisations — without hesitation. Problem gambling is a recognised health issue, and seeking help is a sign of strength, not weakness.
fi77's own support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). Our team is trained to handle responsible gaming conversations with care and confidentiality. If you contact us about a gambling concern, we will not pressure you to continue playing. We will listen, provide information about our tools, and help you take the steps that are right for you.
fi77 Player Support
Available 24/7, English language, BST (UTC+6). Contact our support team for help activating any responsible gaming tool, requesting self-exclusion, or simply to talk through a concern. All conversations are handled confidentially.
[email protected] (plain text — not a link)
National Mental Health Helpline (Bangladesh)
The Government of Bangladesh operates a national mental health helpline (Kaan Pete Roi) that provides confidential emotional support to anyone experiencing distress, including those affected by gambling problems. Contact information is publicly available via the Government of Bangladesh health services.
Gamblers Anonymous
Gamblers Anonymous is an international support organisation with a well-established 12-step programme for people who identify as compulsive gamblers. Their approach is peer-based, free of charge, and completely confidential. Meetings and resources are available online for participants in Bangladesh.
Talk to Someone You Trust
Sometimes the most important step is simply telling a trusted family member, friend, or colleague that gambling has become a problem. People close to you want to help. Sharing what you are going through is a powerful first step toward making a change.
Section 8
Tips for Safer Play
Responsible gambling is about making informed, considered decisions every time you play. The tips below represent best practices that fi77 recommends to all players — whether you are a casual cricket bettor during BPL season or a regular slots player. Following these habits will help ensure that your fi77 experience remains enjoyable and within your control.
- Set a budget before you play. Decide in advance how much you are comfortable spending in a session — treating it as entertainment spending, just as you would a cinema ticket or a meal out. Only deposit what you can afford to lose entirely.
- Never gamble under the influence. Avoid playing fi77 games when you are tired, stressed, upset, or have consumed alcohol. Impaired judgement leads to poor decisions and increased risk of harmful play patterns.
- Take regular breaks. Use fi77's reality-check notifications, or simply set a personal reminder to step away from the screen every 45 to 60 minutes. Short breaks help you maintain perspective and make clearer decisions.
- Accept losses as part of the game. All casino games and sports betting carry a house edge. Losses are a normal and expected part of gambling. Never view gambling as a method of making money or solving financial problems.
- Keep gambling in proportion. Gambling should be one of many leisure activities in your life — not the primary one. Make sure you are spending adequate time on relationships, hobbies, work, and health alongside any time you spend on fi77.
- Do not borrow money to gamble. Using loans, credit cards, or borrowed funds to finance gambling deposits is a serious warning sign. fi77 strongly discourages any form of credit-funded gambling.
- Do not gamble to escape problems. Using gambling as a way to cope with financial stress, relationship difficulties, work pressure, or mental health challenges significantly increases the risk of developing a problem. Seek support directly for those underlying issues.
- Do not share your account. Never share your fi77 login credentials with another person. Account sharing creates uncertainty about who is playing, makes responsible gaming controls ineffective, and violates fi77's terms and conditions.
- Do not delay seeking help. If you feel that gambling is becoming a problem, act today — not tomorrow. Use fi77's deposit limit or time-out feature right now, or contact our support team. Early action is far more effective than waiting until a problem becomes severe.
- Do not play to impress others. Wagering larger amounts or taking greater risks to appear impressive to others, or to compete with other players, is a harmful pattern. Your betting decisions should be based solely on your own budget and enjoyment.
Play Safely with fi77
fi77 offers 3,200+ games, live cricket betting, and fast bKash and Nagad payments — all within a responsible gaming framework designed to keep you in control. Explore the platform with confidence.